Cellular Phones
Report a Cellular Service Problem on Campus: Use this form to report poor cellular service conditions on campus. Please provide as much detail as possible to help us work with your cellular carrier to improve service. Information gathered regarding cellular service problems is aggregated and provided to carriers periodically so they can make decisions on how to address coverage gaps.
Cellular coverage is essential for the daily operational, business, public safety, and emergency service needs of the campus. The university is committed to making outdoor cellular service available all over campus by working with participating carriers and providing pricing incentives to make the service more affordable to students, faculty, and staff.
Turn on Wi-Fi Calling to improve service inside buildings. Coverage studies show indoor locations with poor cellular service usually have working Wi-Fi Calling. Visitors to campus can also use Wi-Fi Calling on the utguest Wi-Fi network free of charge.
Students, Faculty, and Staff Discounts
To make it easier and more affordable for you to stay connected, a number of cellular discounts have been negotiated exclusively for members of the university community.
|
CELLULAR PROVIDER
|
AFFILIATION
|
LINK TO DISCOUNT
|
PROMO CODE
|
WI-FI CALLING1
|
Contact
|
|---|---|---|---|---|---|
| AT&T | UT Austin Faculty and Staff |
--
| Details | ||
| T-Mobile | UT Austin Faculty and Staff |
PerksTX3
| Details |
Nancy Anderson 512-848-4900 | |
| Verizon | UT Austin Faculty and Staff |
--
| Details |
Anne Smead anne.smead@verizonwireless.com 512-529-9380 |
1Carriers provide built-in Wi-Fi calling depending on which handset model you are using. This type of service will allow you to make and receive calls and text messages over your Wi-Fi connection in areas with poor cellular coverage (see Carrier specifics). WARNING: 9-1-1 service through Wi-Fi calling may be limited.
If you are having problems with Cellular Service on campus please fill out the form linked to the request button.
- More consistent outdoor coverage across campus
- Negotiated discounts on cellular service for students, faculty, and staff
- A neutrally hosted DAS network that allows any cellular carrier to participate if they choose
- Improved in-building coverage
This service is available at no cost.
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical Support
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Use request button to submit questions about Cellular Service on campus.
- More consistent outdoor coverage across campus
- Negotiated discounts on cellular service for students, faculty, and staff
- A neutrally hosted DAS network that allows any cellular carrier to participate if they choose
- Improved in-building coverage
This service are available at no cost.
Students, Faculty, and Staff Discounts
To make it easier and more affordable for you to stay connected, a number of cellular discounts have been negotiated exclusively for members of the university community.
Note: Discounts apply to monthly bills.
Some carriers provide built-in Wi-Fi calling depending on which handset model you are using. This type of service will allow you to make and receive calls and text messages over your Wi-Fi connection in areas with poor cellular coverage. Depending on your handset and wireless service provider active calls may not switch (roaming) from Wi-Fi to your carrier network and vice versa.
Note: All carriers provide Wi-Fi calling
UT System Students:
AT&T
Discount: 15%
Link To Discount
WI-FI Calling Information
UT Austin Faculty and Staff:
AT&T
Discount: 20%
Link To Discount
WI-FI Calling Information
Sprint
Discount: 15%
Link To Discount
WI-FI Calling Information
T-Mobile
Discount: 17%
Link To Discount
WI-FI Calling Information
Verizon
Discount: 20%
Link To Discount
WI-FI Calling Information
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical Support
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Email help@its.utexas.edu